Kyc Policies

Scope and Applicability

Eipl conducts Know Your Customer (KYC) checks to verify customer identities, prevent fraud, and satisfy applicable licensing and anti‑money‑laundering obligations. This policy applies to all users of the Eipl platform and to all payment activities associated with their account, including registrations, deposits, and withdrawals.

Verification Framework

Verification comprises three core elements: identity verification, proof of address, and proof of payment. The operator will determine the sufficiency of documents and may request additional information as required to meet regulatory obligations and internal risk controls. Verification may be triggered at account creation, prior to payout, or when heightened risk arises.

Identity Verification

• Acceptable primary documents: a valid passport, a government or state-issued photo ID, or a driver’s license. Copies must show the entire document, including the front and back sides where applicable.
• If a photo ID is not available, the following may be accepted: a birth certificate accompanied by a clear, recent photograph of the player holding the birth certificate with their face visible and the certificate legible; the birth certificate must have all four corners visible.
• The documents submitted must be legible and unaltered. Any information provided must correspond to the details on the user’s Eipl account.

Proof of Address

• A utility bill or bank statement that clearly displays the user's name and current residential address.
• Issued within the last three months; all four corners of the document must be visible.

Proof of Payment

Proof of payment requirements vary by deposit method. The following conventions apply unless alternate guidance is provided by the operator:

• Card payments: Copies of all debit/credit cards used on the account, displaying the cardholder's signature and the first six digits with the last four digits. For security, black out the middle digits and the back‑of‑card security code where applicable. Do not copy or disclose full CVV.
• eWallets and digital wallets: A screenshot or PDF showing the wallet account details, including the registered email/account number and recognizable account information.
• Bank transfers: A bank statement issued within the last three months showing the bank name, account number, IBAN, and BIC/SWIFT; all four corners must be visible. A corresponding PDF or screenshot showing the related deposit to Eipl is required.
• Cryptocurrencies: A screenshot of the transaction and a screenshot of the wallet profile showing the email, user ID, and supporting account information.
• Pre‑paid vouchers: Not verified through the standard verification stream.

Requirements may be updated to reflect changes in payment interfaces or accepted methods. The operator will communicate any such updates via the platform.

Submission and Review Process

Documents are submitted by the user through the Documents tab within the My Account area. As a fallback, documents may be submitted by email only if the email originates from the address registered to the user’s account. Submissions sent from a non‑registered address will not be processed. If submission is via chat, the user must be signed in; documents sent through chat without an active session will not be accepted.

Timeframes and Consequences

When a payout has been requested, the user must provide the required documents within 48 hours. The operator will review the materials within three (3) business days from receipt. Failure to provide complete documentation or failure to achieve verification may result in withdrawal delays, temporary account restrictions, or account suspension pending completion of the verification process. If verification cannot be completed in a timely manner, Eipl may take measures permitted by law, including account closure in compliance with applicable regulations.

Data Security, Privacy, and Retention

• Personal data collected for KYC will be processed in accordance with applicable data protection laws and internal privacy standards. Access is restricted to personnel with a legitimate need to process such data and is governed by written data processing agreements with processors.
• All transmitted documents shall be stored securely using industry‑standard encryption and protected access controls. Documents may be retained for as long as required by law or regulatory obligations and then securely disposed of.
• Users should redact sensitive information not needed for verification (for example, by masking full card numbers beyond the first six and last four digits) unless the full display is required to complete the verification process.

Age, Responsibility, and Compliance

Eligibility requires the user to be at least 18 years of age. The operator maintains systems to detect and prevent underage participation. Verification results in compliance with anti‑money‑laundering and counter‑terrorist financing requirements, as well as licensing obligations applicable to Eipl’s operations.

Account Status and Dispute Resolution

Accounts may be restricted or suspended pending verification. Users may appeal decisions through the secure support channels within the platform. All disputes are handled in accordance with the internal dispute resolution policy and applicable regulatory requirements.

Policy Updates

Eipl may revise this KYC policy to reflect changes in law, licensing requirements, or risk controls. Updates become effective upon posting on the platform. Continued use of the services after posting constitutes acceptance of the revised terms.