Eipl operates a responsible gambling framework designed to protect players and minimize harm. This policy describes the tools, processes, and governance we apply to ensure players gamble within their means and to support individuals who may require assistance.
Access to the platform is strictly limited to individuals aged 18 years or older. We implement identity and age verification at registration and may perform ongoing checks. If a user is found to be under 18, their account will be closed, winnings forfeited where required, and appropriate action will be taken in accordance with applicable law.
Players may access a suite of protective tools via their account management area. These tools are designed to support responsible participation and to promote informed decision making. Changes to protective measures follow defined timescales to prevent impulsive adjustments.
Players may set daily, weekly, or monthly limits on deposits and losses, and a separate limit on wagers within casino play. Limits are configured under the Responsible Gaming section in My Account. Decreasing a limit takes effect immediately; increasing a limit requires a waiting period of seven (7) days. Limits are calculated based on the relevant time windows: daily (24 hours), weekly (168 hours), and monthly (720 hours). If multiple limits exist, the most restrictive limit governs. The effect of limit increases does not apply for seven (7) days from the date of the last adjustment.
Players may enable session time controls and automatic logout for a defined period. Available intervals range from six (6) minutes to one million (1,000,000) minutes. A Game Status Reminder may be configured to display, at chosen intervals (15, 30, 45, or 60 minutes), the duration of play, bets placed, and net position. After each reminder, players may choose to continue or log out.
The platform provides Cooling-Off, Temporary Suspension, and Self-Exclusion options. Cooling-Off is available for 24 hours, 48 hours, or 7 days and applies to the active account. Temporary Suspension options are 30 days, 60 days, or 90 days and apply to the selected account. Self-Exclusion may be set for an indefinite period or a fixed term. During any exclusion, gambling and deposits are prohibited, and marketing communications are paused. Self-Exclusion may be applied across all accounts under the same regulatory license where applicable. Exclusion periods are enforced until expiry, after which reactivation requires confirmation with support and acceptance of Terms and Conditions. Marking or associating excluded accounts with marketing databases will be processed within a reasonable period as required by law and policy.
A self-assessment tool is available to help users determine whether gambling activity is becoming problematic. In addition, users can review their account activity, including a complete bet history and deposits, to maintain awareness of spending and time engaged with the platform.
Users may employ independent blocking software or parental controls to restrict access to gambling services where appropriate. The responsibility for selecting, installing, and maintaining such software rests with the user and third-party providers. The platform does not guarantee the efficacy of any particular blocking solution.
Our Customer Support team provides guidance on protective measures, limit adjustments, and referral to professional services where appropriate. Support is available 24/7 by email at [email protected] and through in-app channels where available. We will supply information about independent professional services for problem gambling upon request and direct users to appropriate resources.
Responsibility tools are provided to assist responsible gambling; however, they do not guarantee prevention of gambling-related harm. We do not accept liability for losses arising from circumvention of protective measures or non-compliance with Terms and Conditions. All activity remains subject to applicable laws and the licensing framework governing Eipl. Eipl operates under license from the Malta Gaming Authority and will comply with all regulatory requirements, including identity verification, anti-money laundering controls, and consumer protection standards.
This platform is operated by Eipl and operates under a gaming license issued by the Malta Gaming Authority. All gaming services are subject to the terms and conditions, privacy policy, and applicable regulatory requirements as stated by the licensing authority.
