Self-exclusion Policy

Self-Exclusion Policy

This policy governs Eipl's protective measures enabling players to pause or stop gambling activity on the platform. It applies to all user accounts and is designed to prevent access, deposits, or wagers for the duration of the selected exclusion, in accordance with applicable laws and regulatory obligations.

Definitions

• Self-Exclusion: a formal, time-bound or permanent cessation of access to Eipl's products and services for the specified period.
• Time-Out: a temporary restriction that disables account login, deposits, and wagering for a defined period.
• Linked Accounts: any accounts held by the same individual or in environments with shared devices, email addresses, payment methods, or IP addresses that could be used to bypass exclusions.
• Reactivation: restoration of access at the end of the exclusion period or upon a permitted revocation in accordance with this policy.
• Minimum Age: entrants must be at least 18 years old to register and gamble on Eipl.

Initiating Exclusion or Time-Out

Exclusion measures may be initiated by the user through the Profile section under Self-Exclusion, or by contacting Eipl Customer Support through secure channels. Available durations are 6 months, 9 months, or 12 months. The system enforces the selected duration; during that period, access and functionality are restricted and users will not be able to log in, deposit, or wager. Time-Outs are intended as fixed, non-modifiable periods, and Self-Exclusion follows the same fixed-duration framework.

Effects During Exclusion

• Login access is blocked; the user cannot sign in to the account.
• Deposits and withdrawals are disabled for the duration of the exclusion.
• Access to all Eipl products and services is restricted.
• Promotional offers and marketing communications related to gambling are paused.
• Linked accounts or accounts connected by household, device, payment method, or IP address are disabled to prevent circumvention.
• Upon expiry of the exclusion period, access is automatically reactivated unless the user has otherwise requested ongoing restrictions or renewal.

Revocation, Modification and Reactivation

Requesting revocation before the expiry date may be submitted in writing or via the secure profile channel. Eipl will consider such requests at its sole discretion and may deny revocation. If a revocation request is denied, the exclusion remains in effect for the originally selected period. Time-Out revocation may be permitted after a cooling-off interval of 24 hours from the initial request. If the exclusion period ends without a revocation, the account is automatically reactivated at that time.

Financial Protections and Limits

Users may set account limits (e.g., spending, wagering, or other configurable limits) in the My Account section. If a limit is exceeded, gambling activity is blocked for the user. Changes to limits or exclusions require written or electronic notice to Eipl and are subject to internal risk controls and regulatory obligations.

Responsible Gaming and Support Resources

Eipl recognizes that gambling can be problematic for some individuals. For guidance or assistance, users may engage with recognized responsible gaming organizations or seek professional support. Eipl encourages proactive engagement with support resources and pausing gambling activities as needed.

Promotions and Communications

During Time-Out or Self-Exclusion, the user is ineligible for promotions or bonus offers for the duration of the period. Marketing communications related to gambling may be suspended in accordance with this policy.

Compliance and Data Handling

Eipl will perform identity verification and ongoing compliance checks in line with its KYC, AML, and data protection policies. This Self-Exclusion policy may be updated to reflect regulatory changes, with notice provided to users in accordance with applicable laws.